📘 Book Return Policy

1. General Provisions

Returns and exchanges are carried out in accordance with the Georgian Law "On Consumer Rights Protection".

These conditions apply to books purchased on the website.

2. Return of a Print Book

❗️ Return period:

You may return a print book within 14 days, not counting the day of purchase/receipt.

📗 A book is eligible for return if:

  • The appearance is fully preserved (cover and pages undamaged);
  • There are no signs of use, soiling, or writing;
  • Original packaging is preserved (if applicable);
  • There is a proof of purchase (receipt, invoice, order confirmation in messenger).

❌ A book is NOT eligible for return if:

  • There are folds, damage, or signs of use;
  • The cover or packaging integrity is broken;
  • The book has a personalised signature, autograph, or named dedication (individually made goods are non-returnable);
  • The goods were purchased under a "no return" promotion (if such option was agreed in advance).

3. Return of an E-book (PDF, ePub, etc.)

Under applicable legislation, digital content that has been delivered to the buyer is NOT eligible for return.

A return is possible only if:

  • The file was not provided (did not arrive by email/messenger);
  • A technical error prevents access to the file.

Once the file has been downloaded, opened, or accessed — a return is not possible.

4. Refund Procedure

To initiate a return, please write to the support email: reklama.vc@gmail.com

Please include:

  • Full name
  • Order number
  • Reason for return
  • Photo of the goods (for print books)

💸 Refund:

  • Funds are returned within 7–10 business days;
  • Refund is made via the same payment method used for the purchase;
  • Delivery cost to the buyer is not refunded if the goods were delivered correctly;
  • Return shipping costs are borne by the buyer, except in cases of manufacturing defects.

5. Exchange of Goods

Exchange is possible if:

  • The book was received with a manufacturing defect;
  • An incorrect item was sent.

In these cases:

  • Exchange is carried out at the seller's expense;
  • The buyer must report the issue within 3 days from the moment of receiving the goods.

6. Support Contacts

For return and exchange enquiries:

📩 Email: reklama.vc@gmail.com

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