Legal Information

1. General Provisions

Returns and exchanges are carried out in accordance with the Georgian Law "On Consumer Rights Protection". (Gcca)

These conditions apply to books purchased on the website.

2. Return of a Print Book

General rule:

  • For distance purchases ("distance contract"), the customer has the right to refuse the contract and return the goods within 14 calendar days from the moment of receipt — without stating a reason. (Gcca)
  • In this case, the seller is obliged to refund the amount paid for the goods including delivery (unless the customer chose a more expensive delivery method). (Gcca)

A book is eligible for return if:

  • The appearance is fully preserved (cover and pages undamaged);
  • There are no signs of use, soiling, or writing;
  • Original packaging (if any) is preserved along with labels/seals — if applicable;
  • There is a proof of purchase (receipt, invoice, order confirmation).

A book is NOT eligible for return if:

  • There are folds, damage, or signs of use;
  • The cover or packaging integrity is broken;
  • The book was made to a special order / personalised (e.g. author's signature, named dedication) — such goods fall under exceptions similar to personalised items;
  • The seller clearly indicated that the goods are non-returnable (before the purchase was completed) — in that case this right may be restricted.

Important: The law establishes the right but does not compel acceptance of any return — a list of exceptions exists. (FAOLEX)

3. Return of an E-book (PDF, ePub, etc.)

Since this concerns digital content:

  • The 14-day unconditional return rule applies only to distance contracts with unused physical goods. For digital content (if already downloaded or access has been activated), Georgian legislation allows that the right of withdrawal may be lost.
  • If the file was not provided (did not reach the buyer) or there is a technical error — a return is possible.
  • If the buyer downloaded or began using the digital book, it may be determined that no return is possible.

("No return is possible after downloading/opening the file.")

4. Refund Procedure

  • The customer sends a return request to the support email with: full name, order number, reason for return, photo of the goods (for print books).
  • The seller refunds via the same payment method, unless other conditions apply.
  • Delivery cost to the buyer may not be refunded if the goods were delivered correctly and have no defects — this may be specified.
  • Return shipping costs (to the seller) may be borne by the buyer, unless otherwise stated (e.g. in the case of a manufacturing defect — at the seller's expense).
  • Refund timeframe: recommended 7–10 business days.

5. Exchange of Goods

Exchange is possible if:

  • The book was received with a manufacturing defect;
  • An incorrect item was sent.

In these cases:

  • Exchange is carried out at the seller's expense;
  • The buyer must report the issue within 3 calendar days from the moment of receiving the goods (recommended timeframe — may be adjusted).

6. Support Contacts

For return and exchange inquiries, please contact us at:

reklama.vc@gmail.com